Repair & Warranty

Our screen and display warranty protects you against manufacturer defects + we guarantee general overall functionality. What we don’t cover is physical damages, abuse or accidental/liquid damage(s).

Detailed Warranty Explanation

Product Warranty and Return Policy

At our store, we offer a diverse range of products available on various sales platforms. This warranty policy applies to all products sold through any of our sales channels.

Warranty and Returns:

1. Defective, Incorrect, or Unwanted Merchandise: You have the option to return any defective, incorrect, or unwanted merchandise for a replacement or refund within 15 days of the purchase. This refund can be provided as store credit or returned to your original payment method.
2. Condition for Returns: To qualify for a return, the product must be in unused and uninstalled condition, with protective films intact. Additionally, it should be in its original packaging, including our stamps and seals.
3. Lifetime Warranty Program: Some of our products may be covered under our lifetime warranty program. However, please be aware that there might be an additional fee associated with warranty repairs: a minimum of $10 for batteries, or an admin/recycling fee ranging from $25 to $50. This fee is subject to waiver only in the rare event of technician fault, on a case-by-case basis, and upon approval through our dedicated support channels.

We aim to provide you with quality products and exceptional service. If you have any questions or require further clarification regarding our warranty and return policy, please don’t hesitate to reach out to our dedicated support team.

Your satisfaction is important to us, and we’re here to assist you every step of the way.

Thank you for choosing our products! 🛍️

Phone Chek Screen Warranty and Terms

When you choose Phone Chek for your screen repair or purchase parts from us, you’re backed by our comprehensive warranty. Here’s what you need to know:

Screen & Display Warranty:

We proudly offer a lifetime warranty on the general functionality, certifications, and manufacturer guarantees of all screens and displays purchased through Phone Chek. This warranty ensures your peace of mind and covers the quality of our products for life.

What’s Not Covered:

• Physical damage to the merchandise is not covered by our warranty.
• Damaged parts resulting from the replacement of another part (e.g., a replaced battery causing screen or LCD damage) are not covered.
• Pre/post-repair liquid damage is not included in our warranty coverage.
• To be eligible for warranty claims, your device must have our logo sticker and/or Phone Chek identifiers intact.

Technician-Related Damages:

In the rare case that damage is caused by our technicians during the repair process, it will be covered by the technician responsible. Alternatively, we may provide you with a replacement device of equal model if damages occur, subject to approval by our administration team. Such situations are extremely rare.

Data Loss and Non-Tangible Aspects:

We do not provide compensation for data loss or corruption. If you experience data-related issues, please contact [email protected] for further guidance. It’s essential to maintain a current backup of your data before any repair to minimize these risks.

Limitations:

Please be aware that electronics repair, by its nature, carries risks of data loss or corruption. While the risk is generally low for level 1-4 repairs, it significantly increases with level 5/board repairs.

Warranty Void Conditions:

Our warranty becomes null and void if Phone Chek ceases operations in Canada or undergoes insolvency.

Repair by Other Businesses:

If a device repaired by Phone Chek is subsequently serviced by another repair business or a non-Phone Chek Approved Technician, our warranty and support may not apply. We kindly request that you give us the first opportunity to address warranty repair requests or support issues related to devices previously serviced by Phone Chek before seeking service elsewhere.

At Phone Chek, your satisfaction and device’s well-being are our top priorities. If you have questions or need assistance with your warranty, please reach out to our dedicated support team.

Thank you for choosing Phone Chek for your device needs! 📱🔧